Welcome to the kindlekith Help Center. Here you'll find answers to frequently asked questions about our beauty products, orders, shipping, payments, and customer service.

If you do not find the information you are looking for, please contact us at support@kindlekith.com. For faster assistance, please include your Order Number and the email address associated with your purchase.

1. Orders & Payments

How can I use a discount code?

You can apply a promotional code during checkout.

• Add the products you would like to purchase to your cart.
• Continue to the checkout page.
• Find the Discount Code or Promo Code field.
• Enter the code and select Apply.
• Confirm that the discount appears in your order total before completing payment.

On some mobile devices, you may need to open the order summary to view the discount code field.

What payment methods are available?

We accept payments through a variety of trusted payment providers, including:

• PayPal
• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Apple Pay
• Google Pay

Payment options may differ depending on your location and the options available at checkout.

What is the shipping fee?

Our standard shipping fee is typically USD $5.99.

The actual shipping cost may vary depending on your destination, selected shipping method, or active promotions. Any applicable shipping charges will be shown at checkout before you complete your order.

2. Shipping & Delivery

Do you offer international shipping?

Yes.

kindlekith ships to customers in multiple countries and regions through our international logistics network.

How long will my order take to arrive?

Once your order has been processed and dispatched, estimated delivery generally takes 10–20 business days.

Actual delivery times may differ depending on your destination, customs processing, local courier operations, weather, or other circumstances outside our control.

How do I track my package?

After your order has shipped, a confirmation email containing your tracking number will be sent to the email address used during checkout.

You can use the tracking information provided to follow the progress of your shipment through supported parcel tracking services.

Why hasn't my tracking information changed?

It can take approximately 24–48 hours after shipment for the first tracking update to appear.

For international shipments, tracking may also pause temporarily while the package is moving between logistics facilities or awaiting the next carrier scan.

Why did I receive my order in separate packages?

Some orders may be divided into multiple shipments depending on product availability or fulfillment location.

When this happens, separate tracking details may be provided for each package.

3. Order Changes & Cancellations

Can I update my shipping address after ordering?

If your order has not yet been shipped, we may be able to update the delivery address.

Please contact support@kindlekith.com as soon as possible and use the subject line:

Urgent: Shipping Address Update

Please include:

• Order Number
• Order Email Address
• Correct Shipping Address

Once your package has been dispatched, we may no longer be able to change the delivery address.

Can I change the products in my order?

If your order has not entered the fulfillment process, we may be able to assist with product changes.

Please email support@kindlekith.com as soon as possible with:

• Order Number
• Email Address
• Details of the requested modification

Changes cannot be guaranteed after warehouse processing has started.

Can I cancel my order?

Cancellation requests may be accepted before an order has been shipped.

If fulfillment or processing has already begun, cancellation may not be possible, and an applicable handling fee may be charged where permitted.

Orders that have already been dispatched cannot be cancelled.

4. Product Support

What should I do if my order arrives damaged?

If your product was damaged during shipping, please contact support@kindlekith.com as soon as possible and provide:

• Order Number
• Order Email Address
• Clear photos or videos of the damaged product
• A photo of the package shipping label

Our customer care team will review the information and assist you with the next steps.

What if I receive a defective product?

If you believe an item has a product defect, please send us:

• Order Number
• Email Address
• A description of the issue
• Clear photos or videos showing the defect

Our team will review your request and provide appropriate assistance based on the information provided.

What should I do if I receive the wrong item or an item is missing?

If your shipment contains an incorrect product or an item is missing, please contact us promptly and provide:

• Order Number
• Email Address
• Photos of the product received, or details of the missing item

We will review the issue and assist you in resolving it.

5. Account & Order Notifications

I did not receive my order confirmation. What should I do?

Please check your Spam, Junk, or Promotions folders first, as automated order emails may occasionally be filtered.

If you still cannot find your confirmation, contact support@kindlekith.com, and we will assist you after verifying your order details.

I have not received my tracking number.

Tracking details are normally sent within 1–2 business days after your order has been processed and prepared for shipment.

If you have not received your tracking information after this period, please check your spam or junk folder before contacting our customer service team.

6. Company Information

Brand Name: kindlekith

Company: CAOHUAXIANMS INC

Email: support@kindlekith.com

Customer Service Phone: +1 781-341-0112

Business Address: 

443 S Sherman St
Denver CO 80209
US